b8999 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how b8999 ("b8999", "we", "us", "our") collects, processes, uses, stores, and protects personal information about individuals ("you", "Player", "User") who access or use the b8999 platform at https://b8999.io, including all associated services, features, games, betting markets, and communications.

b8999 is committed to handling your personal data with transparency, integrity, and care. This Policy is designed to give you a clear and honest account of our data practices so that you can make informed decisions about using the Platform.

This Policy should be read in conjunction with the b8999 Terms & Conditions and the Responsible Gaming Policy, which together form the complete legal framework governing your relationship with b8999. If you have any questions about this Policy, please contact us at [email protected] before using the Platform.

2 Data We Collect

b8999 collects personal data through several channels: directly from you when you register, make a deposit, contact support, or participate in promotions; automatically when you use the Platform; and from third-party verification and payment service providers. The categories of data we collect are as follows:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued identity document
• Date of birth (used for age verification — b8999 is a 21+ platform)
• Mobile phone number (primary contact and payment verification)
• Email address
• Residential address (city, district, Bangladesh)
• National Identity Card (NID) number or passport number, where submitted for KYC

2.2 Financial & Transaction Data

• Mobile banking account numbers associated with bKash, Nagad, Rocket, or Upay
• Bank account details where bank transfer is used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other approved institutions)
• Deposit and withdrawal amounts, dates, and transaction reference numbers
• Bet history, game session data, and wagering records

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Session duration, pages visited, and features used
• Login timestamps and activity logs
• Cookie identifiers and similar tracking technologies

2.4 Communications Data

• Support ticket content, live chat transcripts, and email correspondence
• Responses to surveys or promotional opt-ins
• Any other information you voluntarily provide when contacting b8999

3 How We Use Your Data

b8999 processes your personal data for the following specific and lawful purposes:

b8999 will not use your personal data for any purpose other than those listed above without first obtaining your explicit consent or unless required to do so by applicable law.

4 Legal Basis for Processing

b8999 processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: Processing your data is necessary to perform the contract between you and b8999, including account registration, payment processing, and service delivery.
• Legal obligation: b8999 is required by applicable financial regulations and anti-money laundering (AML) frameworks to collect, verify, and retain certain categories of personal data.
• Legitimate interests: b8999 processes certain technical and usage data on the basis of its legitimate interests in maintaining platform security, preventing fraud, improving services, and conducting responsible gaming monitoring — provided that these interests do not override your fundamental rights and freedoms.
• Consent: Where b8999 sends you marketing communications or promotional offers, it does so on the basis of your consent. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe option in any marketing message.

5 Data Sharing & Third Parties

5.1 Payment Processors

To process your deposits and withdrawals, b8999 shares the minimum necessary financial data with your chosen payment provider — bKash, Nagad, Rocket, Upay, or an approved bank. Each payment provider operates under its own privacy policy and data security standards. b8999 selects only payment partners who maintain appropriate data protection practices.

5.2 Identity Verification Partners

To complete KYC verification, b8999 may engage third-party identity verification services. These partners receive only the data necessary to confirm your identity and are contractually prohibited from using that data for any other purpose.

5.3 Game Technology Providers

Game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — may receive anonymised session and gameplay data to support game delivery and integrity monitoring. These providers do not receive your name, contact details, or financial information unless required for a specific technical integration.

5.4 Legal and Regulatory Disclosure

b8999 may disclose your personal data to law enforcement, financial intelligence units, or other government authorities where required to do so by law, court order, or regulatory requirement. b8999 will not notify you of such disclosures where doing so would be unlawful or would compromise an active investigation.

6 Cookies & Tracking Technologies

b8999 uses cookies and similar technologies to operate and improve the Platform. The categories of cookies we use are as follows:

6.1 Essential Cookies

These cookies are necessary for the Platform to function and cannot be disabled. They include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure stable performance across our servers.

6.2 Functional Cookies

Functional cookies remember your preferences — such as your preferred game category, display settings, and notification choices — so that you do not need to reconfigure them on each visit. These cookies improve your experience but are not strictly necessary for the Platform to operate.

6.3 Analytics Cookies

b8999 uses analytics tools to understand how players navigate the Platform, which features are most used, and where technical issues occur. This data is collected in aggregate and is used solely for Platform improvement purposes. Analytics cookies do not identify you personally.

You can manage or disable non-essential cookies through your browser settings at any time. Disabling essential cookies will impair the functionality of your b8999 account. b8999 does not use advertising cookies or cross-site tracking technologies.

7 Data Security

b8999 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the b8999 platform.
• Encrypted data storage for sensitive fields including passwords (hashed with a strong one-way algorithm), payment account identifiers, and identity document references.
• Role-based access controls ensuring that b8999 staff can access only the categories of personal data necessary for their specific job function.
• Regular security audits and penetration testing conducted by qualified third-party security professionals.
• Automated fraud detection systems that flag unusual account activity for review.
• Incident response procedures in place to contain, assess, and notify affected users in the event of a data breach, within a timeframe consistent with applicable legal obligations.

8 Data Retention

b8999 retains personal data only for as long as is necessary for the purposes for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the full duration of your account's existence plus a minimum of five (5) years following closure, in accordance with financial record-keeping obligations.
• Transaction records: Deposit, withdrawal, and bet history are retained for a minimum of five (5) years to comply with AML and financial regulation requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by regulatory instruction.
• Support communications: Retained for three (3) years following resolution of the relevant support case.
• Marketing preferences and consent records: Retained until you withdraw consent, plus a short period thereafter to evidence the original consent.
• Analytics and usage data: Typically retained in aggregated, anonymised form indefinitely for Platform improvement purposes; identifiable usage logs are retained for up to twelve (12) months.

When personal data has reached the end of its applicable retention period, b8999 will securely delete or anonymise it in accordance with industry-standard data destruction practices.

9 Your Rights

Subject to applicable law and certain conditions, you have the following rights in relation to your personal data held by b8999:

• Right of access: You may request a copy of the personal data b8999 holds about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that b8999 may be required to retain certain data for legal compliance purposes even following an erasure request.
• Right to restriction: You may request that b8999 restrict the processing of your data in specific circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to object: You may object to processing carried out on the basis of b8999's legitimate interests, including direct marketing communications.
• Right to data portability: Where technically feasible, you may request a machine-readable copy of the personal data you have provided to b8999.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the b8999 support team at [email protected] with the subject line "Data Rights Request". b8999 will respond to your request within a reasonable timeframe. In some cases, b8999 may need to verify your identity before processing a data rights request.

10 Children's Privacy

b8999 is strictly an adult platform. Access is limited to persons aged 21 years and above. b8999 does not knowingly collect personal data from individuals under the age of 21. If b8999 becomes aware that personal data has been collected from a person under this age threshold, that account will be immediately suspended and the data will be deleted promptly.

If you are a parent or guardian and you believe that a person under the age of 21 has registered on b8999 without your knowledge, please contact [email protected] immediately so that we can take appropriate action without delay.

11 Third-Party Links

The b8999 platform may display informational references to third-party services — such as payment providers bKash, Nagad, Rocket, and Upay — in the context of explaining deposit and withdrawal processes. b8999 is not responsible for the privacy practices of any third-party website or service. Any personal data you provide directly to a third-party service is governed by that service's own privacy policy, which you should review independently.

b8999 does not include outbound links to external websites for commercial or affiliate purposes. References to payment brands and game studio names on this Platform are operational references only.

12 Policy Updates

b8999 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this Policy, b8999 will make reasonable efforts to notify registered Players via the mobile number or email address associated with their account, or by displaying a prominent notice on the Platform.

The revised Policy will take effect on the date indicated in the "Last Updated" field at the top of the document. Your continued use of the b8999 platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must discontinue use of the Platform and may request account closure by contacting support.

13 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the way b8999 processes your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request" or "Privacy Enquiry"
• Support hours: 24 hours a day, 7 days a week, including Bangladesh public holidays (Eid, Pohela Boishakh, Victory Day, Independence Day)
• Response time: Within 48 hours for privacy-related enquiries

For urgent data security concerns — such as suspected unauthorised access to your account — please mark your message as "URGENT" in the subject line so that it is prioritised by the support team.